Terms & Conditions

1. Acceptance and website use

By using this website, you agree to these terms and our Privacy Policy. Use the site only for lawful purposes and do not interfere with its operation or other visitors’ use.

2. Product information

We aim to keep product names, descriptions, ingredients, prices, images, and availability accurate. Some catalogue details are still being reviewed, and details may change as the catalogue is confirmed. Always check the product packaging for ingredients, allergen information, storage instructions, and best-before details before consuming a food product. Contact us before ordering if you need product-specific information.

3. Orders and payment

The checkout on this website is currently a preview. Submitting the preview form does not place an order, transmit or save your details, or take payment. A live order will be accepted only after ordering and payment are enabled and you receive an order confirmation. Delivery coverage and charges will be shown or confirmed before a live order is accepted.

See Payment Methods for the current payment status.

4. Accounts

You may browse and shop without an account. If you create an account, you are responsible for keeping your sign-in credentials private and for activity under your account. Tell us promptly if you suspect unauthorized access.

5. Returns and quality concerns

Returns or replacements are considered only for spoiled food or another verified product-quality issue. We do not accept returns for change of mind, taste preference, or other reasons unrelated to product quality. See our Shipping & Returns Policy for how to report an issue.

6. Intellectual property

Website text, design, graphics, and Trinara branding may not be copied or used commercially without permission, except where the law allows.

7. Liability and legal terms

Nothing in these terms excludes rights or remedies that cannot be excluded under applicable law. These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts in Gurugram, Haryana, to the extent permitted by law.

8. Changes and contact

We may update these terms as the website and store services change. The current version will be posted here. For questions, contact us using the details below.