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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping with us! Below is our detailed shipping policy to help you understand our process and expectations:

1. Order Processing

  • Orders are processed within 1-3 business days of receiving payment.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

  • We offer both standard and expedited shipping options to suit your needs.

3. Shipping Destinations

  • We currently ship to all major cities nationally and internationally where the services of Delivery and Bluedart are available.

  • Shipping is subject to the rules and regulations of the destination area. For a complete list of serviceable areas, please visit the websites of these courier services.

4. Shipping Times

  • Once dispatched, orders typically take 5-7 working days to arrive at their destination, depending on the shipping method chosen and location.

5. Order Tracking

  • After your order is shipped, you will receive a tracking number via email.

  • You can track your order using the provided tracking information on our website or through the carrier’s website.

6. Shipping Delays

  • While we strive to meet estimated delivery times, occasional delays may occur due to unforeseen circumstances such as weather, courier issues, or customs delays. We appreciate your understanding in such situations.

7. Customs and Duties

  • Customers are responsible for any customs duties or taxes imposed by their country.

8. Returns Due to Shipping Issues

  • If your order is damaged during shipping or if there are shipping-related issues, please contact us within 3 hours of receiving the order.

  • Provide photos, videos, and proof of the issue for prompt assistance. The acceptance or rejection of such claims is strictly at the company’s discretion.

9. Shipping Costs

  • Shipping costs will be calculated and displayed at checkout based on the shipping method and destination.

10. Contact Us

11. Policy Updates

  • This Shipping Policy is subject to change without prior notice. By making a purchase on our website, you agree to the terms outlined in this policy.

Thank you for choosing us! We’re committed to ensuring your orders are delivered promptly and safely.

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RETURN & EXCHANGE POLICY

We are committed to providing you with the highest quality cosmetic products. We understand that there may be instances where you encounter issues with the products received. In such cases, we have implemented a comprehensive refund policy to address concerns related to manufacturing defects.

Policy Highlights:

1. Verification Process:

  • To initiate the refund process, customers must submit a detailed video clearly showcasing the manufacturing defect along with the bill & original untampered packing.

  • Videos should be in accordance with the guidelines outlined in our company policy to ensure accurate assessment.

2. Timely Submission:

  • Customers must submit the video evidence as soon as possible not more than 24 hours of receiving the product.

3. Manufacturing Defect Criteria:

  • Refunds will only be processed for products exhibiting manufacturing defects as per company`s satisfaction.

  • The defect should be verifiable through the provided video evidence as per company`s satisfaction.

4. Refund Approval:

  • Upon receipt and review of the video, our quality assurance team will assess the manufacturing defect claim.

  • If the claim is valid as per company`s satisfaction, a refund will be approved.

5. Refund Process:

  • Approved refunds will be processed using the original payment method or an alternative method determined by the company.

6. Non-Compliance:

  • Refund requests that do not adhere to the specified guidelines may not be considered.

7. Contact Information:

  • For refund inquiries and submission of video evidence, please contact our customer support team at mohitjindalggn@gmail.com

Note: This policy applies solely to manufacturing defects as per company`s satisfaction. For issues unrelated to manufacturing defects, there is strictly NO return and exchange policy.

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